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Help Desk

HelpDesk

Repair Shop Policies

 

  • Once any equipment is checked in, it will not be released without a coordinator's approval. There are NO EXCEPTIONS.
  • This service is based on first-come, first-served, and there is no guaranteed or expected time for completed repairs.
  • The Computer Repair Shop reserves the right to refuse work that is believed to be beyond the scope of its ability or without good cause.
  • The Computer Repair Shop provides service to the best of its ability, but does not provide any guarantee of success against the loss of software, hardware, or data files.
  • There is a limit of 3 repairs per semester for every student (only laptops and desktops).
  • The Computer Repair Shop will respect your privacy and will not purposely browse through your files; however, they may inadvertently see your files in the course of their work.
  • By utilizing this service, you give express permission to the Computer Repair Shop to access and modify you computer files, software, and/or hardware as necessary to complete the specified task(s). If possible, you should back up your data files.
  • You must provide original software CDs and proof of license for any software installations or re-installations. (NO burned CDs and/or DVDs)
  • You are responsible for purchasing and delivering replacement parts needed for repairs. If you purchase hardware, without the approval and advice of the Computer Repair Shop, you are solely responsible for all compatibility issues. The Computer Repair Shop will return any old hardware to you.
  • You must remove any unnecessary CDs, DVDs, USB Jump Drives, or Flash Memory Cards from your computer and any other items that are unnecessary to the repair.
  • It is your responsibility to check your columbusstate.edu email for updates from the Computer Repair Shop about the status of your repair. They will be sent from eQuest, so please do not delete any emails you receive that are titled "eQuest."
  • If you do not pick up your equipment within 14 days after the repair is completed, the Computer Repair Shop will consider your equipment abandoned, and UITS will turn over any abandoned equipment to be disposed of in the appropriate manner.
  • The university is not responsible for perceived and/or actual physical damage, loss of software, and loss of data during any part of the repair process.
  • The Computer Repair Shop reserves the right to adjust these policies and/or implement new policies for special cases. However, you will be notified by the Computer Repair Shop if any changes take place.